Invoices and Billing Archives - Reportal https://www.reportal-app.com/support/category/invoices-and-billing/ An Easy To Use Mobile Forms Solution For Data Collection Tue, 03 Dec 2019 14:26:55 +0000 en-GB hourly 1 Is There a Minimum Contract Length? https://www.reportal-app.com/support/is-there-a-minimum-contract-length/ Wed, 23 Oct 2019 20:20:55 +0000 https://www.reportal-app.com/?post_type=epkb_post_type_1&p=515 No, subscriptions are on a month-by-month basis. After your trial period has elapsed and you create a subscription, you’ll be billed for that month onward. If you decide to cancel your subscription during that month, you’ll still be able to use Reportal until the month has finished; this is known as the grace period. During this grace period you can reactivate your subscription. After the grace period, you’ll no longer be able to use Reportal […]

The post Is There a Minimum Contract Length? appeared first on Reportal.

]]> Will I Be Charged If I Use More Storage Space Than My Subscription Allows? https://www.reportal-app.com/support/will-i-be-charged-if-i-use-more-storage-space-than-my-subscription-allows/ Wed, 23 Oct 2019 20:17:53 +0000 https://www.reportal-app.com/?post_type=epkb_post_type_1&p=513 You’ll only ever be charged for your subscription based on the cost per user per month. Subscriptions have storage limits and you can keep track of these in the admin portal. If you try to store more data than possible (for example by sending a new report when you’re already at the upper storage limit), the message will not be sent and will be stored on the device for sending later once you’ve cleared some […]

The post Will I Be Charged If I Use More Storage Space Than My Subscription Allows? appeared first on Reportal.

]]> Will I Be Charged If I Add More Users Than My Subscription Allows? https://www.reportal-app.com/support/will-i-be-charged-if-i-add-more-users-than-my-subscription-allows/ Wed, 23 Oct 2019 20:14:09 +0000 https://www.reportal-app.com/?post_type=epkb_post_type_1&p=511 No, you can’t add more users that your subscription plan allows. The only way that you would be able to add more users (and therefore be charged for the additional users) would be to change to a larger subscription plan that allows more users first.

The post Will I Be Charged If I Add More Users Than My Subscription Allows? appeared first on Reportal.

]]> What Payment Gateways Can I Use? https://www.reportal-app.com/support/what-payment-gateways-can-i-use/ Wed, 23 Oct 2019 20:13:08 +0000 https://www.reportal-app.com/?post_type=epkb_post_type_1&p=509 Reportal uses Stripe as the payment gateway; please visit their site for more information.

The post What Payment Gateways Can I Use? appeared first on Reportal.

]]> How Does The Billing Work? https://www.reportal-app.com/support/how-does-the-billing-work/ Wed, 23 Oct 2019 20:12:22 +0000 https://www.reportal-app.com/?post_type=epkb_post_type_1&p=507 Once your trial period has expired, you’ll need to create a subscription in order to continue using Reportal. To do so, login to the admin portal, click on your profile icon in the top-right of the page and click “My account”. Here you’ll be able to manage your subscription in the following ways: – Create a subscription Change a subscription plan Cancel a subscription Resume a cancelled subscription which is on a grace period Change […]

The post How Does The Billing Work? appeared first on Reportal.

]]> How Do I Cancel My Subscription? https://www.reportal-app.com/support/how-do-i-cancel-my-subscription/ Wed, 23 Oct 2019 20:11:26 +0000 https://www.reportal-app.com/?post_type=epkb_post_type_1&p=505 Simply login to the admin portal, click on your profile icon in the top-right of the page and click “My account”. Here you’ll see the details of your subscription if you have one. To cancel this subscription, simply click “Cancel subscription…” and follow the instructions.

The post How Do I Cancel My Subscription? appeared first on Reportal.

]]> How Do I Start Or Renew My Subscription? https://www.reportal-app.com/support/how-do-i-start-or-renew-my-subscription/ Wed, 23 Oct 2019 20:09:53 +0000 https://www.reportal-app.com/?post_type=epkb_post_type_1&p=503 Once your trial period has expired, you’ll need to create a subscription in order to continue using Reportal. To do so, login to the admin portal, click on your profile icon in the top-right of the page and click “My account”. Here you’ll be able to create your subscription and then manage it afterwards. You don’t need to worry about renewing your subscription; once you’ve created it, it’ll automatically renew every month until you cancel […]

The post How Do I Start Or Renew My Subscription? appeared first on Reportal.

]]> How Do I Pay For Professional Services? https://www.reportal-app.com/support/how-do-i-pay-for-professional-services/ Wed, 23 Oct 2019 20:07:56 +0000 https://www.reportal-app.com/?post_type=epkb_post_type_1&p=500 In cases where you ask us to perform some additional work for you, we will always send you a quote first so that we can both agree upon a time-scale and a price for the work. These quotes will include all necessary payment details.

The post How Do I Pay For Professional Services? appeared first on Reportal.

]]> How Do I Upgrade Or Downgrade My Subscription? https://www.reportal-app.com/support/how-do-i-upgrade-or-downgrade-my-subscription/ Wed, 23 Oct 2019 20:03:40 +0000 https://www.reportal-app.com/?post_type=epkb_post_type_1&p=492 Simply login to the admin portal, click on your profile icon in the top-right of the page and click “My account”. Here you’ll be able to see your current subscription if you have one. To change your subscription plan, click “Change subscription plan…”, select the new plan in the pop-up and then click “Update” to confirm. There are situations where you might be unable to change; for example, if the new subscription plan doesn’t allow […]

The post How Do I Upgrade Or Downgrade My Subscription? appeared first on Reportal.

]]>