Miscellaneous Archives - Reportal https://www.reportal-app.com/support/category/miscellaneous/ An Easy To Use Mobile Forms Solution For Data Collection Fri, 22 Nov 2019 14:27:50 +0000 en-GB hourly 1 I Have a Question That Isn’t Covered By This FAQ – Who Should I Contact? https://www.reportal-app.com/support/i-have-a-question-that-isnt-covered-by-this-faq-who-should-i-contact/ Thu, 24 Oct 2019 08:32:44 +0000 https://www.reportal-app.com/?post_type=epkb_post_type_1&p=642 Us of course! Please visit our contact page and feel free to send us your enquiry.

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]]> Why Haven’t I Received My Activation Email? https://www.reportal-app.com/support/why-havent-i-received-my-activation-email/ Thu, 24 Oct 2019 08:31:44 +0000 https://www.reportal-app.com/?post_type=epkb_post_type_1&p=640 Your activation e-mail will usually arrive within a minute of successful registration. However there are sometimes delays when sending e-mail, so if it doesn’t arrive immediately please give it a few minutes. There’s also a chance that your mail server of mail software will classify the message as spam, so please make sure you check your spam folder just in case. If the message hasn’t arrived within 30 minutes, please contact us, giving us the […]

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]]> Where Do I Find My Portal? https://www.reportal-app.com/support/where-do-i-find-my-portal/ Thu, 24 Oct 2019 08:30:56 +0000 https://www.reportal-app.com/?post_type=epkb_post_type_1&p=638 The admin portal homepage is at https://www.reportal.app/

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]]> Where Do I Find My App? https://www.reportal-app.com/support/where-do-i-find-my-app/ Thu, 24 Oct 2019 08:30:27 +0000 https://www.reportal-app.com/?post_type=epkb_post_type_1&p=636 There are two versions of the mobile application, one for Android devices and one for iOS devices. Both can be downloaded from the official app stored from the following links: – Android: https://play.google.com/store/apps/details?id=co.uk.squareflame.reportal iOS: https://apps.apple.com/gb/app/reportal-app/id1469072162 Once downloaded and installed, the app will show up in your list of apps. It’s titled “Reportal” and has the following icon:

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]]> I Can’t Log Into The App – What Should I Do? https://www.reportal-app.com/support/i-cant-log-into-the-app-what-should-i-do/ Thu, 24 Oct 2019 08:29:53 +0000 https://www.reportal-app.com/?post_type=epkb_post_type_1&p=633 Logging into the mobile application should be exactly the same as logging into the admin portal. If you are unable to log in, first of all make sure that your e-mail address and password are being entered correctly; they are both case-sensitive so for example “paSSworD” is not the same as “password”. If you’re still having trouble, please note down any error messages you are seeing or take a screen-shot showing any errors, then contact […]

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]]> I’ve Logged Into Too Many Devices – What Should I Do? https://www.reportal-app.com/support/ive-logged-into-too-many-devices-what-should-i-do/ Thu, 24 Oct 2019 08:28:23 +0000 https://www.reportal-app.com/?post_type=epkb_post_type_1&p=630 When you login to the mobile application on a device, this device is associated with your account. Logging on with another device replaces the previous device on your account, making the latest device active and the previous device inactive. You’ll then only be able to send reports from this new device; the previous device will display a warning when trying to send a report and will save the report ready to send later. If you […]

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]]> How Do I Report a Bug That I’ve Found In The App? https://www.reportal-app.com/support/how-do-i-report-a-bug-that-ive-found-in-the-app/ Thu, 24 Oct 2019 08:28:01 +0000 https://www.reportal-app.com/?post_type=epkb_post_type_1&p=628 If you find a bug with this site, the admin portal or the mobile application then we’d love to hear about it so that we can fix it! Please contact us, giving as much detail about the bug as possible. This includes what you did (the steps to reproduce the bug), what you expected to happen and what actually happened. Also please include your login e-mail address and any other relevant details, for example the […]

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]]> Can You Help Me To Set Up My Forms? https://www.reportal-app.com/support/can-you-help-me-to-set-up-my-forms/ Thu, 24 Oct 2019 08:27:39 +0000 https://www.reportal-app.com/?post_type=epkb_post_type_1&p=626 Our form and report builders allow you to create all types of forms, both simple and complex. If you’re having trouble setting up any of your forms then we’re happy to help. Please check our support page first of all to see if anything there helps. If not then please contact us to ask. If you’d prefer us to set the forms and/or reports up for you then we can do that too. Please provide […]

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