Using The App Archives - Reportal https://www.reportal-app.com/support/category/using-the-app/ An Easy To Use Mobile Forms Solution For Data Collection Tue, 26 Nov 2019 14:40:23 +0000 en-GB hourly 1 Why Do I Keep Being Logged Out Of The App? https://www.reportal-app.com/support/why-do-i-keep-being-logged-out-of-the-app/ Thu, 24 Oct 2019 08:25:14 +0000 https://www.reportal-app.com/?post_type=epkb_post_type_1&p=624 This is a security measure intended to prevent your account from being used by an unauthorised person if your device is lost or stolen. If this does happen however, it is best to deactivate your user account as quickly as possible and change your password. If you are not the organisation owner, then please contact them to do this for you. If you have any doubt, please contact us immediately.

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]]> I’ve Installed The App, But How Do I Log In? https://www.reportal-app.com/support/ive-installed-the-app-but-how-do-i-log-in/ Thu, 24 Oct 2019 08:24:50 +0000 https://www.reportal-app.com/?post_type=epkb_post_type_1&p=622 After installing the app and opening it on your device, you should be presented with the login page. Here you’ll be asked for your e-mail address and password. As a user of the app, your account will have been created for you by the organisation’s owner and they should have contacted you separately to explain what details you need to use to log in, so if you do not have these details then please contact […]

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]]> How Do I Install The App? https://www.reportal-app.com/support/how-do-i-install-the-app/ Thu, 24 Oct 2019 08:24:27 +0000 https://www.reportal-app.com/?post_type=epkb_post_type_1&p=620 The app can be installed easily from the appropriate store in the same way that any other app is installed. Here are the direct links to the app on the Google Play and Apple app stores: – Google Play: https://play.google.com/store/apps/details?id=co.uk.squareflame.reportal Apple Apps Store: https://apps.apple.com/gb/app/reportal-app/id1469072162 Simply use the relevant store page to install the app on any devices as necessary. The easiest way is to visit the link directly on your device, but you can also […]

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]]> What Devices Can I Use The App On? https://www.reportal-app.com/support/what-devices-can-i-use-the-app-on/ Thu, 24 Oct 2019 08:24:05 +0000 https://www.reportal-app.com/?post_type=epkb_post_type_1&p=618 The app is compatible with the most popular Android and iOS devices, both phones and tablets. Devices need Internet connectivity (either via WiFi or mobile data) in order for the app to run properly. However the app will still work if the device does not have connectivity for some periods of time. Android compatibility Any device running Android version 5.1 or higher will support the app iOS compatibility Any device running iOS 11.0 or higher […]

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]]> Can I Manage My Staff Via The App? https://www.reportal-app.com/support/can-i-manage-my-staff-via-the-app/ Thu, 24 Oct 2019 08:23:16 +0000 https://www.reportal-app.com/?post_type=epkb_post_type_1&p=616 No, the purpose of the app is to send reports and to view files. If you want to manage staff then this needs to be done via the admin portal, however you can of course use the admin portal on a mobile device via its browser. You can manage your own account via the app however, such as changing your details, password and uploading a new profile photo. To do so, login to the app […]

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]]> Can I Build Forms On The App? https://www.reportal-app.com/support/can-i-build-forms-on-the-app/ Thu, 24 Oct 2019 08:22:55 +0000 https://www.reportal-app.com/?post_type=epkb_post_type_1&p=614 No, the app is only intended to allow users to fill in previously built forms, not to create them. You can however access the admin portal on your mobile device too, where you can build forms as you would do on a regular computer.

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]]> Can I View Reports On The App? https://www.reportal-app.com/support/can-i-view-reports-on-the-app/ Thu, 24 Oct 2019 08:22:34 +0000 https://www.reportal-app.com/?post_type=epkb_post_type_1&p=612 You can view a list of reports that you’ve sent in the Outbox page. However to view all reports and their attachments you will need to log into the admin portal.

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]]> How Do I Fill Out a Form Within The App? https://www.reportal-app.com/support/how-do-i-fill-out-a-form-within-the-app/ Thu, 24 Oct 2019 08:22:08 +0000 https://www.reportal-app.com/?post_type=epkb_post_type_1&p=610 Once a form has been created in the admin portal, it will become available to fill out in the app. After logging in, the main page of the app will display a list of all available reports. Simply click the report to start filling it out. If a report is not visible then there are two main reasons: – You might not be assigned to a team that the report is also assigned to, meaning […]

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]]> How Do I View Files Within The App? https://www.reportal-app.com/support/how-do-i-view-files-within-the-app/ Thu, 24 Oct 2019 08:21:30 +0000 https://www.reportal-app.com/?post_type=epkb_post_type_1&p=608 After logging into the app, select the Documents tab to view the list of available files. For more information about navigating through the files, please check this support article.

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]]> What Happens If I Send a Report Without Any Signal? https://www.reportal-app.com/support/what-happens-if-i-send-a-report-without-any-signal/ Thu, 24 Oct 2019 08:20:57 +0000 https://www.reportal-app.com/?post_type=epkb_post_type_1&p=606 For a report to be sent the device from which it is being sent needs to have an Internet connection, either via WiFi or via mobile data. There are times however where having an Internet connection is not possible or practical, but Reportal has this covered! You can fill out a report without an Internet connection but when you click “Submit”, the app will check to see if one is available. If it is then […]

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